We aim to and confidently ensure that all our guests enjoy comfortable facilities, all requests are dealt with efficiently and all guests made to feel welcome throughout their visit.
There is ample parking at the front of the hotel; assistance with luggage can be requested on arrival and is offered as a matter of course on departure. There is a portable wheel chair ramp available if required. There are two shallow steps at the main entrance porch, of 2 and 3 inches and one step of 4 and a half inches from the porch to the hall. The front door can be opened easily to double the access to nearly 4 feet wide for wheelchair users. All the doors on the ground floor to the drawing room bar and restaurants are wide enough to enable easy access. The restaurant is open for dinner from 7pm with last orders at 9.30pm. Lunch is served from noon until 2pm; Sunday lunch is served from noon with last orders at 2.30pm. Menus can be provided in large print by prior arrangement. The bar is open from noon until 2.30 and 6.30 until 11pm in the evenings.
The hall and drawing room bar on the ground floor are available for service of refreshments.
The height of the reception desk is suitable for wheelchair users and a chair is available.
Ross on Wye is approx 5 minutes by car where pay and display parking is available. There are also a number of disabled bays reserved on the main streets and a Shopmobility scheme is located in Cantilupe Road by the Library.
There are no buses, but local taxis can be arranged.
There is no ground floor accommodation in the main hotel and as the Glewstone Court is a grade two listed building dating back to 1709, there is no guest lift. The Georgian semi-circular staircase is 3 feet 6 inches wide and comprises of 20 shallow steps with a handrail on one side.
All the guest bedrooms are on the first floor, although there is a small staircase of 6 steps from the corridor leading to Room 1
From April 2011 there is a ground floor en suite double room with direct double door access to a private walled garden. This is situated at the side of the building and is suitable for those guests who cannot use the staircase. There is one small step in the access corridor leading to this room.
Bathrooms all have baths and showers with grab handrails and non-slip mats.
A room service menu is provided for lunch and dinner and food is served until 9.30pm
Corridors are wide, well lit with good colour contrast.
All dogs including assistance dogs are welcomed.
The hotel does not have a disabled toilet as such although the ground floor toilet is easily accessed in a wheel chair and is equipped with a grab handrail.
1st January 2011
